Return & Refund Policy – Koky Beauty Supply
Effective Date: March 2026
At Koky Beauty Supply, we are committed to providing high-quality beauty products while maintaining strict hygiene and safety standards.
🌐 Online Orders Policy
This return policy applies only to purchases made through our website (www.kokybeautysupply.com).
Purchases made in our physical store may be subject to different return conditions and must be handled directly at the store location.
🔄 Returns
We accept returns within 30 days of delivery under the following conditions:
- Products must be unused, unopened, and in their original packaging
- Items must be in resalable condition
- Proof of purchase is required
Due to the hygienic nature of cosmetic products, opened or used items are not eligible for return, unless defective or damaged during shipping.
📦 Damaged or Defective Products
If your order arrives damaged or defective:
- You must notify us within 48 hours of delivery
- Provide:
- Order number
- Clear photos of the product
- Clear photos of the external packaging
Once approved:
- We will cover return shipping costs
- You will receive either:
- A replacement (subject to availability), or
- A full refund
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or damaged
- Original shipping fees are non-refundable
💳 Refunds
- Refunds are processed within up to 5 business days after the returned item is received and inspected
- Refunds are issued to the original payment method
- Processing times may vary depending on your financial institution
❌ Non-Returnable Items
- Opened or used products (unless defective)
- Tampered or altered items
- Products not in original condition
⚠️ Important Notes
- Returns that do not meet the conditions above may be refused
- Koky Beauty Supply reserves the right to deny returns that do not comply with this policy
📧 Contact
For return requests or questions, please contact:
Email:sales@kokybeautysupply.com
Website:www.kokybeautysupply.com